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Article
5 min read
Blossom Your Business with New April Integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Engage Voice…
Article
2 min read
Unlock seamless employee support with new Zendesk HRIS integrations
Today’s employees expect seamless, consumer-like experiences at work, especially when they need help. But a disparate…
Article
5 min read
Human-centered AI for HR: What it is + why it matters
What is human-centered AI for HR? Human-centered AI for HR is an employee service (ES) solution…
Article
16 ways to use AI for restaurants to cook up business success
AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.
Article
7 min read
AI for home furnishing: Use cases and future trends
What is AI for home furnishing? AI in home furnishing refers to the use of artificial…
Article
8 min read
12 ways AI is changing customer expectations
Artificial intelligence is changing modern businesses by making them more efficient, agile, and capable of delivering…
4 min read
What employees expect from HR—and how AI helps teams deliver
Employees have a clear vision of what’s required to do their best work—and that’s quick access…
Article
2 min read
Future of CX: Check in on our predictions for 2027 and beyond
If there’s one prediction we could guarantee, it’s that by 2027, CX will look quite different.…
1 min read
WATCH NOW: Avon masters the HR makeover with 98.4% employee satisfaction
For 139 years, Avon has built its name on connection. Empowering women, championing causes, and delivering…
Article
5 min read
People-centric HR: What it is + why it’s important
What is people-centric HR? People-centric HR is an approach that prioritizes the needs and experiences of…
Article
5 min read
AI agentic workflows: The smarter AI that’s transforming CX
What are AI agentic workflows? An AI agentic workflow is a series of automated tasks managed…
Article
5 min read
Build a foundation for AI success: Why your knowledge base is key
This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…
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Article
7 min read
Workflow automation: Definition, benefits, + examples
What is workflow automation? Workflow automation uses technology to streamline business activities, eliminating the need for…
Article
5 min read
Bridge the AI gap in HR: Why employee buy-in is critical
A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…
Article
Put a spring in your step with the latest integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. LMS Conversation…
Article
5 min read
Meet the Zendesk Resolution Platform: Powered by our network of AI Agents
AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…
Article
4 min read
The rise of Shadow AI in CX: 4 benefits to an integrated strategy
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…
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