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Customer experience

Expert tips for building a customer-obsessed organization.


AI will transform CX as we know it—and we’re already well underway

Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…

Latest stories

Article
5 min read

Zendesk AI Effect: 3 benefits you can’t afford to miss

Customers who contact your business with an issue or request—and walk away with a smile. Agents…

4 min read

Results, not hype: How SeatGeek and TransferGo use AI to deliver real CX impact

AI might be the hot topic in CX, but for Whitney Thomas at SeatGeek and Marta…

Article
5 min read

Enter your resolution era with Zendesk’s agentic AI

AI has completely changed what customers expect from support. When your smart home assistant can tell…

Article
5 min read

The power of listening: 3 ways Lush drives brand growth with CX

Today’s top brands are transforming their customer experience with actionable feedback that not only helps customers…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Designing the future of CX: 3 ways Notion creates seamless experiences

What does it take to deliver a five-star customer experience at every interaction? At Zendesk Relate,…

Article
4 min read

How Twilio and Match Group elevate CX with human-centric AI

Early AI adopters are blazing new trails in customer experience—achieving unprecedented results and capturing customers’ attention…

Podcast
21 min read

Mastering the art of discovery commerce with TikTok Shop

Discovery commerce is turning the traditional shopping experience on its head. Instead of searching for specific…

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