Customers and partners
AI will transform CX as we know it—and we’re already well underway
Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…
Latest stories
4 min read
Results, not hype: How SeatGeek and TransferGo use AI to deliver real CX impact
AI might be the hot topic in CX, but for Whitney Thomas at SeatGeek and Marta…
Article
5 min read
Enter your resolution era with Zendesk’s agentic AI
AI has completely changed what customers expect from support. When your smart home assistant can tell…
Reports
1 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving—and the next three years will be consequential for HR…
Article
5 min read
The power of listening: 3 ways Lush drives brand growth with CX
Today’s top brands are transforming their customer experience with actionable feedback that not only helps customers…
Article
3 min read
86% of IT leaders rank employee service as a top priority. Here are their next steps.
Gone are the days when IT focused solely on infrastructure and digital transformation. Nowadays, IT teams…
Article
4 min read
Designing the future of CX: 3 ways Notion creates seamless experiences
What does it take to deliver a five-star customer experience at every interaction? At Zendesk Relate,…
Article
4 min read
How Twilio and Match Group elevate CX with human-centric AI
Early AI adopters are blazing new trails in customer experience—achieving unprecedented results and capturing customers’ attention…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.